Shipping Policy

Last updated: February 10, 2025

Hengage do Brasil Ltda works to ensure that your order is delivered quickly and safely. Below, we detail our shipping policy so that you know how the shipping of your products works.

1. Processing Time

All orders go through a confirmation and separation process before shipping. This period can take up to **2 business days** after payment confirmation.

2. Shipping Methods and Delivery Times

We work with different shipping methods to meet our customers' needs:

Standard Shipping: Estimated delivery between **7 and 20 business days**.
Express Shipping: Estimated delivery between **3 and 7 business days**.

Delivery times may vary depending on the delivery region and the availability of transport services.

3. Freight Calculation

Shipping costs are automatically calculated at checkout based on the weight, package dimensions, and delivery location.

4. Order Tracking

After shipping, a tracking code will be made available via email or WhatsApp so you can track your delivery.

5. Delivery Attempts

If the carrier is unable to deliver the order on the first attempt, further attempts may be made. If delivery is not completed, the product may be sent for collection at a branch or returned to our headquarters.

6. Delivery Delays and Problems

In exceptional situations, such as strikes, natural disasters or logistical problems, delays may occur. If your order is not delivered within the estimated time, please contact us.

7. Incorrect or Incomplete Address

The customer is responsible for providing a correct and complete address. If the order is returned due to incorrect information, a new shipment may be made upon payment of a new shipping fee.